Last updated Oct 12, 2026. This policy is part of our Terms of Service.
Failed or blocked renders
If a video fails to render or is blocked, the credits spent on it are returned to your account automatically. You do not need to contact us. This is a return of credits, not a cash refund.
Credit packs
- Credit packs never expire.
- You can ask for a refund of a pack within 7 days of purchase, as long as no credits from that pack have been used.
- Credits spent on videos that rendered successfully are not refundable.
Results you are not happy with
AI video varies from one render to the next. A clip that rendered but shows imperfect hands, a small change in likeness or a detail you would have preferred otherwise is a completed render. If something clearly went wrong, for example the car never appears or the file will not play, email us with the video and we will take a look.
How to request a refund
Email support@unoreverseai.com from the address on your account and include the date of the purchase. Approved refunds go back to the original payment method through our payment processor. Banks usually take 5 to 10 business days to show them. When a purchase is refunded in full, the unused credits from it are removed from your account.
Please contact us before opening a dispute with your bank. Most problems are quicker to fix by email.
Subscriptions
There are none. Every purchase is a one-off pack, and nothing renews. See pricing.
Contact
UNO Reverse Car AI · support@unoreverseai.com
